Customer satisfaction is our number one priority, however, due to the nature of our product all sales are final. We are committed to providing you with the best! Your order will be processed and shipped within 48 hours of payment. Our standard shipping will take 2-3 business days to deliver on the East Coast and 4-6 days on the West Coast. We require a signature confirmation to ensure your order arrives at the correct destination. No shipping on weekends and Holidays.